There’s a great dialog going on at Cornell’s Legal Information Institute between LII’s Tom Bruce and Dan Dabney of Thomson Reuters that very nicely captures two world views about the law and legal information.
Dabney begins with a historical look at why, especially in the United States, legal information came to be dominated by private publishers. Reflecting on the recent rise in open legal sources (exemplifed by LII), he also puts forth an almost solipsistic view of the benefits of that openness: it is good because it has made the private publishers better at what they do. Not surprisingly, Dabney puts Thomson Reuters at the top of this food chain:
LII can, and does, make legal information better and more available. The new low-end providers like Loislaw are pushed to provide more because they need to be better than LII. Lexis has been pushed to offer more, because it has to be better than Loislaw. And Westlaw has been pushed to offer more because it has to be better than Lexis.
There you have it: LII and its like are good for the world because they push the private legal publishers of the world to get better and provide more value to their current markets.
Bruce counters that Dabney is missing the whole point of LII and the current wave of openness around legal information. It’s not about making the high-end services, whose customers are really the legal profession itself, better. It’s about opening up new audiences and markets for legal information. LII has this entirely different audience in mind:
It is aimed at those whose use of primary legal material is less rigorous because their aim is, perhaps, to get general orientation, or to make sense of the competing advice of professionals and pundits, or to fortify themselves for an initial encounter with a professional who, in their minds, represents a legal system that is scary and incomprehensible.
Bruce mentions WebMD as an analogy; there is a vibrant market for information about the law that demystifies the law, just as WebMD and other consumer services demystify medicine. It’s all about finding the level of information that’s good enough for this new audience, and structured in a way that’s useful to them, not to the legal profession.
One thing can be said about the commercial legal publishing industry; it has performed very well at serving its core market, particularly large law firms serving large clients with complex and high-risk legal issues. In doing so, it has done little to crack the nut that LII is working on: what does the legal system mean for the rest of us?
If past patterns of the information industry hold true, then there is an opening for new players to fill this great void; players focused on perfecting their offerings to their current customers sometimes lose sight of new markets that can’t be served in the same way.